Cinemark Privacy Policy

Last updated: August 11, 2026

Cinemark ("we", "our", or "us") respects your privacy and is committed to protecting the information you provide when using the Cinemark mobile application ("App").

1. Information We Collect

When you use the Cinemark App, we may collect the following information:

• Mobile phone number used for account authentication.
• One-time password (OTP) authentication information required to verify your phone number.
• Information you provide when using membership features, such as your name, date of birth, and gender.
• Transaction and membership information required to process purchases and maintain your membership.
• Technical information necessary for the operation, security, and reliability of the App.

2. How We Use Your Information

We may use collected information to:

• Create and authenticate your Cinemark account.
• Provide movie booking and membership services.
• Process membership and other transactions.
• Maintain and manage your membership.
• Provide customer support.
• Maintain the security and functionality of the App.
• Comply with applicable legal and regulatory requirements.

3. Phone Authentication

Cinemark uses phone number authentication and OTP verification to help secure your account. Your mobile number may be processed through our authentication service provider to verify your identity and provide access to the App.

4. Payment Information

Payments may be processed through third-party payment service providers. Cinemark does not intend to store complete payment card information such as full card numbers or CVV information on its own systems. Payment information may be processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.

5. Third-Party Services

The App may use third-party services to provide authentication, database, payment, hosting, analytics, security, or other technical functionality. These service providers may process information as necessary to provide their services.

6. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain your account and membership, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your information.

9. Account Deletion

You may request deletion of your Cinemark account and associated personal information by contacting us using the contact information below.

Account deletion request: Please contact Cinemark support and provide the mobile number associated with your account. We may need to verify the request before processing it.

10. Children's Privacy

The Cinemark App is not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to request deletion of your account or personal information, please contact Cinemark through its official customer support channels.